SHIPPING & RETURNS · OPERATIONAL POLICY
How it gets to you. And what happens if it doesn't.
This page is operational, not editorial. Its job is to remove ambiguity around delivery times, costs, country restrictions and the returns process. Tone stays editorial-clean but everything is in tables. If a customer reaches this page, they want numbers, not poetry.
Shipping Terms
PROCESSING TIME · STOCK
1–3 working days from order
PROCESSING · ORIGINALS / COLLABS
Listed on each product page
EU SHIPPING · FLAT
€8 · standard · 3–6 working days
EU SHIPPING · EXPRESS
€18 · 1–3 working days
EU · FREE SHIPPING
On orders over €120
UK SHIPPING
From €18 · customs handled by courier · buyer pays import VAT
WORLDWIDE
Quoted at checkout · 5–14 working days
EXCLUDED COUNTRIES
Updated list below · ship only where local law allows
TRACKING
Sent by email when label is generated
INSURANCE
Included on orders above €200
Return Terms
WINDOW
14 days from delivery
CONDITION
Unused · in original editorial packaging · all inserts present
NON-RETURNABLE
Numbered editions · personalized pieces · sale items · custom orders
RETURN SHIPPING
Paid by buyer except for damaged or wrong-item deliveries
REFUND METHOD
Original payment method
REFUND TIMELINE
Within 7 working days of receipt at our warehouse
DAMAGED ON ARRIVAL
Email hello @ paradise.industries within 7 days with photos · we replace at no cost
WRONG ITEM
Same process · we cover return label and reship
How to return
01
Notification
Email returns @ paradise.industries with your order number and the reason.
02
Instructions
We confirm receipt and send return instructions within 2 working days.
03
Shipping
Pack the piece in its original editorial box. Drop with the courier of your choice.
04
Refund
We inspect, accept and refund within 7 working days of receipt.